Full stack analysis of every client transaction redefines what’s possible in retail
Retailers are under constant pressure to maximize revenue while reducing technology overhead costs. Inventory control, electronic shelf labels, customer guest experience and app based purchasing are all inextricably linked to the access infrastructure. For these investments to pay off, the best possible performance of these tools over the network is non negotiable.
Voyance is the only client performance management platform specifically developed to address this problem. Voyance automatically measures every client network transaction, surfacing actionable insights into the health of all client devices, applications and network services. Voyance tracks how devices and applications are performing with all other parts of the network. Now IT staff has a single source of truth for user performance problems and the ability to quickly find and fix individual device or systemic client issues impacting guests and associates alike.
Key Issues
- Support increasing demand on store networks
- Managing performance of wired and wireless devices
- Reduce time to find and fix user/device config issues
- Measure, track and quantify application health
- Reduce network operations costs
- Validate device impact on network capacity planning
- Improve user experience
Use Cases
- Performance analysis of all connected devices
- Retrieve customer and app user behavior
- Proactively analyze network health at sites
- Quantify device impact on network capacity
- Test and quantify network config changes
Quantifiable Benefits
- Performance management of client devices
- Single source of analysis for siloed IT groups
- Increased associate productivity
- Application and network service assurance
- Seamless integration with ticketing systems
- Proactive network capacity planning
- Custom application performance monitoring
- Faster remediation of client/network incidents
Return on Investment
- 10-50% increase in production/operational efficiency
- 40-50% reduction in time to find and fix network issues
- 45-55% improvement in device and client productivity
- Ability to demonstrably improve top line revenue
- ROI validation of infrastructure changes and upgrades