PRODUCTIVITY SOARS WITH UPGRADED USER EXPERIENCE
The workplace of tomorrow will be fully digital and the transformation has already begun. Cloud-based apps and unified communications systems are commonplace and enterprises are fielding volumes of client, application, and WAN data.
IT and network staff need to keep pace with an increasingly complex network in a high-stakes environment where errors and glitches can tank productivity with an immediate impact on business.
Voyance is the first platform to provide unparalleled insight and control over every client and IoT device. Data from each connection is measured and correlated to determine the key causes of any performance degradation. Then, proactive remediation steps are suggested to prevent lost hours of connectivity.
Key Issues
- Mobile first workplace: expectation of an uninterrupted user experience on any device, any application, anywhere, anytime
- Post-BYOD era: support IoT devices like smart TVs, tablets, and conference systems for real-time collaboration
- Users don’t report problems; they simply expect consistently good service
- Comparing user experience performance across sites and distributed locations
- Reduce network operations costs
- Ability to validate issues as user specific or network, site, or location specific
Use Cases
- Proactive versus Reactive IT operations improve user productivity
- When real-time and historical view into connectivity, application and network performance insights and metrics
- Performance of real-time media applications – Microsoft Skype for Business, Cisco UCM, Zoom, VDI
- Integration into ITSM systems like ServiceNow
- Justify network investment or changes with before/after comparisons
- Tag VIP clients and users for real-time and on-time support
- Ability to instrument problematic devices via client agent; also enables supporting remote workers
Quantifiable Benefits
- User productivity and timely problem remediation
- Single and complete data source for IT operations and across groups
- Quantify performance of IT service levels at each location
- Visibility into performance of headless IT systems (building cameras, smart TVs, etc.)
- Efficient Service Desk workflows to triage issues and efficient escalations
Return on Investment
- 10-50% increase in production/operational efficiency
- 40-50% reduction in time to find and fix network issues
- 45-55% improvement in device and client productivity
- Ability to demonstrably improve top line revenue
- ROI validation of infrastructure changes and upgrades
